You need to choose…

… to be a customer focussed organisation. Or not.

… to be a organisation whose absolute priority is rehoming animals. Or not.

… to be a group that promotes going the extra mile for your adopters. Or not.


And it’s fine to choose either, but realise the choices you make here will reflect on the way your public perceives and receives you.


So if you put a notice about your procedures on the homepage of your website;

If you are interested in meeting & adopting any of our animals, please consider that the whole adoption process can take up to 40 minutes so please allow enough time to view & meet the animals, keeping in mind that our adoptions must close at the specified times & all relevant paperwork finalised by those times. It can be very stressful for our volunteers & staff when customers come with the intention of adopting our animals nearing our adoption closing times. Thank you.

Be sure you’ve chosen which one you want to be. Because you’re telling your public loud and clear which you are.